REALTOR® Ethics Complaints

Filing a REALTOR® Ethics Complaint

One of the most important things that sets REALTORS® apart from other real estate practitioners is their acceptance and adherence to the Code of Ethics. But even with the best of intentions, occasional disagreements arise between REALTORS® and/or between REALTORS® and their clients or customers. Adherence to the Code of Ethics is monitored through a Professional Standards process that helps to resolve disputes through ethics proceedings, mediation and arbitration. 

Click here to view a copy of the National Association of REALTORS® (NAR) Code of Ethics and Arbitration Manual which governs the policies of the Baldwin County Association of REALTORS® with respect to all hearings.  

Ethics Complaint Process  

If you wish to file an ethics complaint, you will want to review the Code of Ethics.  The Code is the standard by which the Grievance Committee of the Board reviews allegations of potential violations.  The Articles in the Code of Ethics are the specific obligations that can subject the member to disciplinary action after a due process hearing.  After carefully reading the Code, complete the ethics complaint form, including an explanation of why you believe a specific Article (or Articles) has been violated (e.g., "I feel that Article ____ was violated because...").  Any ethics complaint must cite an Article since that is the standard by which REALTORS®' conduct is judged; a Standard of Practice may only be cited in support of a charge that an Article was violated.  You must also include the date you became aware there was a potential violation.

When we receive an ethics complaint request, we will forward it to the Grievance Committee which will review the matter and decide if there are sufficient grounds for a hearing(s) by the Professional Standards Committee.  

REALTOR® Professional Standard Forms

Introduction , NAR Ethics E-1, and NAR Code of Ethics Documents
NAR Code of Ethics Resources