Ombudsman Program and Filing a REALTOR® Ethics Complaint

REALTORS® set themselves apart from other real estate practitioners by voluntarily adhering to a strict Code of Ethics. Even with the best of intentions, occasional disagreements arise between REALTORS® and/or between REALTORS® and their clients.


Ombudsman Program -  Before filing an Ethics complaint

      What is the Ombudsman Program?

      Ombudsman Request Form


How to File an Ethics Complaint

  1. Review the Code of Ethics.
  2. Complete the Ethics Complaint Form. Explain why you believe an Article(s) was violated. Any ethics complaint must cite an Article since that is the standard by which REALTORS®' conduct is judged.
  3. The Grievance Committee will review the form. View the infographic below for the Grievance Committee review process.

Click here to view a copy of the National Association of REALTORS® (NAR) Code of Ethics and Arbitration Manual which governs the policies of the Baldwin County Association of REALTORS® with respect to all hearings.  


REALTOR® Professional Standard Forms

Full Packet: Introduction, Before You File, and NAR Ethics E-1

Introduction Letter to Potential Complainant

Before You File an Ethics Complaint

E-1 Form

NAR Code of Ethics